Order Status & Tracking
Track your order
easily.
Order Care gives you one place to follow your order. Search with the email you used at checkout to see your confirmed order details and an estimated delivery timeline.
Secure lookup · We never share your information
Route Map
See your package location on a map
Status Updates
Track delivery progress and updates
Simple & Secure
Easy access to your tracking info
Tracking shipments from
Frequently Asked Questions
What is Order Care? +
Order Care is an order-tracking service that participating stores use to give their customers a single page to follow an order. We are not the store you purchased from and we are not a shipping carrier — your order details are provided to us by the store, and the estimated timeline reflects typical shipping times the merchant provides. For refunds, changes, or questions about your purchase, contact the store's support email shown on your order confirmation.
Are the timeline stages real-time carrier scans? +
Not always. The stages shown are estimates of the typical journey for orders like yours, based on timelines provided by the merchant. Your order number, order date, items, and destination are always your actual order information as provided by the store.
How do I search for my order? +
You can search using your email address (the one you used when placing the order), your order number (found in your confirmation email), or your carrier tracking number (provided by the shipping company). Any of these will pull up your order details and delivery status.
Why hasn't my tracking status updated? +
It can be completely normal. Updates depend on carrier scans and merchant-provided timeline estimates. Delays of 24 to 72 hours between scans are common, especially during transit between sorting facilities or during peak shipping seasons. If your status hasn't changed in more than 5 business days, contact the store you ordered from or reach out to us at help@theordercare.com.
My package shows delivered but I haven't received it. +
This sometimes happens when the carrier marks a package as delivered slightly before the actual drop-off, or if it was left with a neighbour, at a pickup point, or in a safe place. Check around your delivery area and wait 24 hours. If the package still doesn't turn up, contact the store you ordered from to open an investigation with the carrier. You can also email us at help@theordercare.com and we'll do our best to help.
When can I request a refund? +
Refund and replacement policies are set by the store you purchased from, not by Order Care. Many participating stores prioritize successful delivery — typically arranging a replacement shipment for delayed orders, with a refund if the replacement also fails to arrive within the store's stated window. For your store's exact policy and to make a request, contact the support email on your order confirmation.
Is my data secure? +
Yes. Lookups are encrypted in transit. We process the order information needed to display your status — provided by the store you purchased from — and use it only to operate this page. It is never sold to third parties. See our Terms for details.